The National Database and Registration Authority, setup to modernize the issuance and tracking of national ID cards, must be the biggest failed project in the history of Pakistan. Its aim was to replace the flimsy and poorly maintained older cards with newer, digitized ones by December 2003. Yet more than half of the country’s 150 million population is still stuck with the old, obsoleted ones.
Due to various reasons, I didn’t apply for mine until about 2 months ago, but still haven’t managed to get it. This after paying extra for urgent processing. It clearly states on their website that regular applicants will receive theirs by regular mail while urgent applications will allow the cards to be delivered by courier service and within two weeks.
After over a month without any news, I called their hotline number and was told that my card had been delivered to the center where I applied. I wasn’t impressed, but decided to go and collect it myself.
Upon reaching the center, I was told that they were breaking for Friday prayers and that I should come back in the afternoon to collect my card. This despite the fact that a large sign clearly said that the prayer break starts at 1:15pm, when it was only 12:30pm. Trying to point this out didn’t help either so I came back after 3:00pm.
The final straw was when they told me they had already shipped the card to yet another location, one with a funny, hard to remember name. Off course, they couldn’t just ship it to my home or office address or let me know the final location when I first applied. I have now decided to stop the wild goose chase and try to find someone who I can complain to. Anyone want to help?